Pelle Råstock
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Boeken van Pelle Råstock
Pelle Råstock
ITIL Service Offerings & Agreements Courseware
The four courses in Service Capability is aimed at students who need deep knowledge of the processes and the roles of ITIL. Service Lifecycle covered in the course but the primary focus is on processes, functions, roles and activities of its application and use by lifecycle.
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Pelle Råstock
ITIL® Intermediate Service Operation Courseware
The course covers the management and control of the activities and techniques within the Service Operation stage, but not the detail of each of the supporting processes.
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Pelle Råstock
ITIL® Intermediate Service Strategy Courseware
The course covers the management and control of the activities and techniques within the Service Strategy stage, but not the detail of each of the supporting processes.
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Pelle Råstock
ITIL® Intermediate Planning, Protection and Optimization Courseware
The four courses in Service Capability is aimed at students who need deep knowledge of the processes and the roles of ITIL.
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Pelle Råstock
ITIL® Intermediate Operational Support and Analysis Courseware
This 4 day course leads to the ITIL Certificate – Operational Support and Analysis (OSA). This is a free-standing qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management.
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