Dr. André A. de Waal MBA is managing partner en academisch directeur van het HPO Center, een organisatie die wereldwijd onderzoek doet naar de kenmerken van high performance organisaties, en partner van het Finance Function Research & Development Center, een organisatie die zich specifiek richt op het versterken van financiële functies.
Meer over André de WaalStrategic Performance Management
A Managerial and Behavioural Approach
Paperback Engels 2013 2e druk 9780230273856Samenvatting
'Strategic Performance Management' biedt hulpmiddelen en kennis om te evalueren hoe een bedrijf presteert. In dit boek worden praktische inzichten beschreven vanuit de huidige ontwikkelingen in dit vakgebied. De gebalanceerde combinatie van theorie en praktijk is extra aantrekkelijk voor MBA studenten. Het boek daagt de lezer uit na te denken over de serie factoren die nodig zijn voor de ontwikkeling en beoordeling van een performance management systeem.
Specificaties
Lezersrecensies
Inhoudsopgave
List of tables
List of acronyms and abbreviations
A tale of two farmers
Part I Introducing strategic performance management
1. Introduction
1.1 An age of extreme competition
1.2 Current trends in organisations
1.3 How to use this book
References
2. Strategic performance management
2.1 Management control and information systems
2.2 The strategic performance management process
2.3 History of strategic performance management systems
2.4 Benefits of strategic performance management
2.5 The strategic performance management development cycle
2.6 Feasibility analysis
2.7 Case: feasibility analysis at CNS
2.8 Case study: UVD's feasibility analysis
References
Part 2 The strategic performance management development cycle
Stage 1 Designing a strategic management model
3. Responsibility structure
3.1 Parenting style
3.2 Parenting structure
3.3 Case: parenting style of Electrical Construction Group
3.4 Case: responsibility structure of South-Middle Ecological Laboratory Ltd
3.5 Case study: UVD's responsibility structure
References
4. Scenarios and strategic objectives
4.1 Scenarios
4.2 Strategic objectives
4.3 Case: scenarios and strategic objectives at the Laboratories at Blackwood
4.4 Case: strategic alignment at Packaged Foods Ltd
4.5 Case study: UVD's strategic objectives
References
5. Strategic action plans
5.1 Balance out the long-term with the short-term
5.2 Case: strategic action plans of Electrical Construction Group
References
Stage 2 Designing a strategic reporting model
6. Critical success factors and key performance indicators
6.1 Critical success factors and key performance indicators
6.2 Result and effort indicators
6.3 Key processes
6.4 Corporate structure
6.5 Case: CSFs and KPIs at CNS
6.6 Case study: Spot Free's CSFs and KPIs
6.7 Case study: UVD's CSFs and KPIs
References
7. The balanced scorecard
7.1 The balanced scorecard
7.2 Strategy map
7.3 The link between parenting styles and the balanced scorecard
7.4 Criticism and the “Ten Commandments”
7.5 Case: strategy mapping at BaBs
References
8. Exceptions, actions, and rolling forecasts
8.1 Exception reporting
8.2 Rolling forecasts
8.3 Budget contingencies
8.4 STAP reporting
8.5 Action reporting
8.6 Case: STAP at Spot Free Inc
8.7 Case study: UVD's exception and action reports
References
9. Performance management ICT architecture
9.1 History of information reporting systems
9.2 Characteristics of ICT architecture
9.3 ICT architecture for performance management
9.4 Criteria for ICT package selection
9.5 Case: performance management IT architecture at Global Hyatt Corporation
9.6 Case: corporate performance management at Pharmaceutical Company
9.7 Case study: UVD's information supply
References
Tales of ... too bad!
Stage 3 Designing a performance-driven behavioural model
10. Organisational performance-driven behaviour
10.1 Perverse effects
10.2 Performance management: the alternative use
10.3 Trust
10.4 Performance-driven values
10.5 Case: trust at Zimasco Mining and Smelting Company
10.6 Case: performance-driven values at a temping agency in the Netherlands
10.7 Case study: creating passion for performance management
References
11. Individual performance-driven behaviour
11.1 Performance management analysis
11.2 Behavioural improvements
11.3 Case: PMA at the city of GROW
11.4 Case: PMA at labour reintegration company HOOS
11.5 Case study: PMA at a temping agency in the Netherlands
11.6 Case study: UVD's performance-driven behaviour
References
12. Strategic alignment
12.1 Performance alignment model
12.2 Competency management
12.3 Case: performance alignment at UVD
12.4 Case: performance alignment at social housing association Het Oosten
12.5 Case: competency-based performance management at Bouwfonds
References
Part 3 Implementing strategic performance management
13. Implementation
13.1 Keep it simple
13.2 Implementation approach
13.3 Implementation dos, don'ts, and pitfalls
13.4 Performance management and change management
References
Part 4 Specials
14. Performance management in the public sector
14.1 Differences between public and private performance management
14.2 Role of politics
14.3 Public sector critical success factors, key performance indicators, and balanced scorecard 14.4 Implementing public-sector performance management
14.5 Case: public performance management at the Department of Trade and Industry
References
15. Performance management in developing countries
15.1 Characteristics of developing countries
15.2 Status of performance management in developing countries
15.3 Status in individual countries
15.4 Case: the need for performance management in Burkina Faso
15.5 Case: strategic performance management at the Tanzanian College of Business Education
References
Appendix: Performance management analysis questionnaire
Index
Rubrieken
- advisering
- algemeen management
- coaching en trainen
- communicatie en media
- economie
- financieel management
- inkoop en logistiek
- internet en social media
- it-management / ict
- juridisch
- leiderschap
- marketing
- mens en maatschappij
- non-profit
- ondernemen
- organisatiekunde
- personal finance
- personeelsmanagement
- persoonlijke effectiviteit
- projectmanagement
- psychologie
- reclame en verkoop
- strategisch management
- verandermanagement
- werk en loopbaan