Business Services in European Economic Growth

Foreword; W.J. Baumol Introduction; H.Kox& L.Rubalcaba PART I: BUSINESS SERVICES AND ECONOMIC GROWTH The Growth of European Business Services; L.Rubalcaba& H.Kox Business Services and their Users; I.Miles Productivity in Business Services; D.Pilat The Contribution of Business Services to Economic Growth; H.Kox& L.Rubalcaba PART II: GROWTH AND INNOVATION SPILL-OVER FROM BUSINESS SERVICES The Impact of Business Services use on Client Industries: Evidence from Input-Output Data; P.Baker IT Services and Productivity in European Industries; F.Crespi Integration and Diffusion of KIS for Industry Performance; J.A.Camacho& M.Rodríguez Innovation in Business Services: from Technological Adoption to Multiple Complementary, Concurrent Changes; J.Howells, B.S.Tether& E.Uyarra The Impact of Contractual Arrangements on Innovation in Knowledge-Intensive Business Services; A.Leiponen Organisational Innovation, Information Technology and Outsourcing to Business Services; W.Hölzl, A.Reinstaller& P.Windrum PART III: MARKET CHARACTERISTICS IN BUSINESS SERVICES Market Structure, Productivity and Scale in European Business Services; H.Kox, G.van Leeuwen& H.van der Wiel Globalisation and Global Sourcing in Business Services; L.Rubalcaba& D.van Welsum The European Internal Market for Business Services: No Open Borders Yet; H.Kox& A.Lejour A Segmentation Approach to Understanding Business and Professional Services in City-Regions: Shifting the Horizon Beyond Global Cities; J.R.Bryson& P.W.Daniels Policy Implications; H.Kox& L.Rubalcaba