The Emotional Organization – Passions and Power

List of Contributors.
<p>1. Introducing the Emotional Organization: Stephen Fineman (University of Bath).</p>
<p>Part I: Emotional Arenas.</p>
<p>The Hospital.</p>
<p>2. Me, Morphine and Humanity: Experiencing the Emotional Community on Ward 8: Sharon Bolton (The University of Strathclyde).</p>
<p>The Prison.</p>
<p>3.Power, Paradox, Social Support and Prestige: A Critical Approach to Addressing Correctional Officer Burnout: Sarah Tracy (Arizona State University).</p>
<p>Crisis Work.</p>
<p>4. Rape Work: Emotional Dilemmas in Work with Victims: Patricia Yancey Martin, Douglas Schrock, Margaret Leaf and Carmen Von Rohr (Florida State University).</p>
<p>The Recreation Centre.</p>
<p>5. In the Gym: Peer Pressure and Emotion Management Among Co–Workers: Mary Haman and Linda Putman (Texas A&amp;M University).</p>
<p>The Job Centre.</p>
<p>6. Abuse, Violence and Fear on the Front Line: Implications for the Rise of the Enchanting Myth of Customer Sovereignty: Marek Korczynski (Loughborough University) and Victoria Bishop (The University of Manchester).</p>
<p>The Call Centre.</p>
<p>7. Enactments of Class and Nationality in Transnational Call Centres: Kiran Mirchandani (University of Toronto).</p>
<p>Web Work.</p>
<p>8. The Gendering of Emotions and Perceived Work Time: Chicks and Geeks at I.com: Nicole L. Kangas and Debra E. Meyerson (Stanford University).</p>
<p>Homeworking.</p>
<p>9. Managing the Boundaries of Telework: Gill Musson (Sheffield University) and Katy Marsh (Newcastle University Business School).</p>
<p>Consultancy.</p>
<p>10. Management Consultancy and Humour in Action and Context: Andrew Sturdy (The University of Warwick), Timothy Clark (Durham University, Robin Fincham (Stirling University) and Karen Handley(Oxford Brookes University).</p>
<p>Part II: Shifting Identities.</p>
<p>11. Becoming a Successful Corporate Character and the Role of Emotion Management: Caroline Hatcher (Queensland University of Technology).</p>
<p>12. Gender and the Emotion Politics of Emotional Intelligence: Stephanie A. Shields (Pennsylvania State University) and Leah R. Warner (Pennsylvania State University).</p>
<p>13. Feeling Out of Place? Towards the Transnationalizations of Emotions: Jeff Hearn (Swedish School of Economics and Business Administration).</p>
<p>14. It s All Too Beautiful: Emotion and Organization in the Esthetic Economy: Philip Hancock (The University of Warwick) and Melissa Tyler (Loughborough University).</p>
<p>Epilogue: Stephen Fineman (University of Bath).</p>
<p>Index</p>