Martin Bergaus
Design Issues for Service Delivery Platforms
Incorporate User Experience: A Grounded Theory Study of Individual User Needs
Paperback Engels 2015 9783658105402
Verwachte levertijd ongeveer 9 werkdagen
Samenvatting
Martin Bergaus investigated Service Delivery Platforms (SDP), focussing on their challenges and design aspects from a user's perspective. Qualitatively he incorporated user experience in SDP research, developing a Grounded Theory (GT) then set out parameters needed when developing SDP investigations from a user viewpoint, before technical implementation. This study indicates usability factors for future SDP systems and contributes to the exploratory framework represented by the six GT categories. The results of this study benefit Information Systems (IS) experts developing SDP based ICT systems and those interested in practical applications of GT.
Specificaties
ISBN13:9783658105402
Taal:Engels
Bindwijze:paperback
Aantal pagina's:496
Uitgever:Springer Fachmedien Wiesbaden
Hoofdrubriek:Automatisering algemeen, Computer en informatica
Lezersrecensies
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Inhoudsopgave
Introduction.- Literature Review: ICT, SDPs and System Design for User Needs.- Research Methodology.- Presentation of Findings.-Model Development and Discussion of the Results.- Conclusions.-References.- Appendix A – Theoretical Background.- Appendix B – Participants Correspondence.- Appendix C – Empirical and Literature-Based Data.- Appendix D – DVD with Data Sources and Raw Data.
Rubrieken
- advisering
- algemeen management
- coaching en trainen
- communicatie en media
- economie
- financieel management
- inkoop en logistiek
- internet en social media
- it-management / ict
- juridisch
- leiderschap
- marketing
- mens en maatschappij
- non-profit
- ondernemen
- organisatiekunde
- personal finance
- personeelsmanagement
- persoonlijke effectiviteit
- projectmanagement
- psychologie
- reclame en verkoop
- strategisch management
- verandermanagement
- werk en loopbaan