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E-book - pdfFoundations of IT service management (e-book)

e-bookAnders409 blz.9789087538279 13-4-2012

The ITIL V3 approach is covered with all the ITIL Lifecycles. It has split out all the processes and descrbes them in detail, this means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. Meer

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E-book - pdfLeading standards for IT Management (e-book)

e-bookEngels9789087538422 23-3-2012

In a world in which people and organizations have to communicate in constantly changing settings standards play a big role. By standards we mean established, described, and widely accepted agreements that make communication between systems people process and technology possible and predictable. Meer

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Jos N.A. Oosten

E-book - pdfProcess management based on Sqeme 2008 (e-book)

e-bookEngels9789087538729 14-3-2012

This pocket guide is a practical book and more or less compulsory reading material for anyone who wants to get to know more about SqEME® process management or intends using SqEME. Meer

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Jan Schilt Paul Wilkinson

E-book - pdfABC of ICT version 1.0 (e-book)

e-bookEngels299 blz.9789087538736 14-3-2012

This introduction, the sister publication to the ABC Card Deck is a new approach to dry and formal training and change programs. Making strong and sound points with a dash of humor, it was designed and drawn by Paul Wilkinson and Jan Schilt. Meer

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Hans van Aken

E-book - pdfThe IT factory (e-book)

e-bookEngels9789087539368 9-11-2011

Last year Gartner identified the 10 major forces that are actively reshaping the future of IT services and the outsourcing market*. Amongst the much hyped Cloud, Security and Consumerization were included the Value Chain and Componentization -- items that don't get so much Press hype but, according to Gartner, are fundamental forces that should be addressed. Meer

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Jork Lousberg Marco van der Haar Menzo Meijer

E-book - pdfSourcing governance framework (e-book)

e-bookEngels9789087539511 21-1-2012

This title supports the Sourcing Governance Foundation Qualification. SGF Qualification also qualifies an individual for COS-FP certification from IAOP®. Meer

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Sally Long The Open Group Trusted Technology Forum

E-book - epubO-TTPS: for ICT Product Integrity and Supply Chain Security (e-book)

e-bookEngels62 blz.9789401800945 18-1-2017

This Management Guide provides guidance on why a technology provider should use the Open Trusted Technology Provider Standard (O-TTPS) - Mitigating the Risk of Tainted and Counterfeit Products (approved by ISO/IEC as ISO/IEC 20243:2015) and why they should consider certification to publicly register their conformance to the standard. Meer

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E-book - pdfISO/CEI 20000 (e-book)

e-bookFrans253 blz.9789087538231 13-4-2012

La norme ISO/CEI 20000 s'applique aux organisations qui souhaitent optimiser la qualité de leurs services informatiques. Alors que les acteurs se forment à ITIL et l'implémentent avec succès dans leurs entreprises, celles-ci franchissent désormais le pas pour être entièrement conforme à ISO/CEI 20000, reconnu sur le plan international. Meer

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Jan Schilt Paul Wilkinson

E-book - pdfABC of ICT (e-book)

e-bookEngels84 blz.9789087537678 15-7-2013

ABC stands for the Attitude, Behavior and Culture within IT organizations. ABC is like an Iceberg, much of it hidden beneath the surface, yet capable of inflicting enormous damage to your IT organization, or more importantly, your business! Meer

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E-book - pdfTOGAF Version 9.1 (e-book)

e-bookEngels695 blz.9789087537685 5-12-2011

TOGAF is a framework - a detailed method and a set of supporting tools - for developing an enterprise architecture, developed by members of The Open Group Architecture Forum. Meer

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Pierre Bernard

E-book - pdfThe IT Service 2 The handbook (e-book)

e-bookEngels412 blz.9789087538798 19-4-2012

Make it Simple and Keep it Simple Since the early 2000s numerous external scenarios and drivers have added significant pressures upon the IT organisations. Meer

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Andrew Josey Matthew F Rouse Mike Turnere.a.

E-book - epubTogaf Version 9.1 (e-book)

e-bookEngels160 blz.9789087539672 30-12-2011

his is the official Open Group Pocket Guide for TOGAF Version 9.1 and is published in hard copy and electronic format by Van Haren Publishing on behalf of The Open Group. Meer

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Rachel Harrison

E-book - epubTOGAF 9 certified Study guide (e-book)

e-bookEngels9789087539757 5-12-2011

The TOGAF 9 certification program is a knowledge-based certification program. It has two levels, leading to certification for TOGAF 9 Foundation and TOGAF 9 Certified, respectively. Meer

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The Open Group

E-book - epubArchiMate® 3.0.1 Specification (e-book)

e-bookEngels9789401802352 3-10-2017

The ArchiMate® Specification, an Open Group Standard, defines an open and independent modeling language for Enterprise Architecture that is supported by different tool vendors and consulting firms. Meer

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The Open Group

E-book - epubThe TOGAF standard version 9.2 (e-book)

e-bookEngels160 blz.9789401802888 16-4-2018

This is the official Open Group Pocket Guide for TOGAF Version 9.2 and is published in hard copy and electronic format by Van Haren Publishing on behalf of The Open Group. Meer

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Andrew Josey Matthew F. Rouse Paul Homane.a.

E-book - pdfTOGAF Version 9.1 (e-book)

e-bookFrans181 blz.9789401805315 10-7-2014

Ce Guide de Poche se base sur TOGAF® Version 9.1 Entreprise Edition et il fait autorité en la matière car il en reprend des éléments de documentation. Meer

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Han van der Zee Vincent Blijleven Yiwei Gong

E-book - pdfLean IT partnering (e-book)

e-bookEngels145 blz.9789401805742 10-6-2015

Lean, as a philosophy, has been around for quite some time, predominantly in the manufacturing domain. Since the 1990s Lean management provides organizations with a way to achieve superior performance by focusing on customer value, innovation and productivity. Meer

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Jeroen Stoop Remco Bekker Sjoerd Staffhorste.a.

E-book - pdfBusiness Transformation Framework - To get from Strategy to Execution BTF version 2016 (e-book)

e-bookEngels9789401805803 3-3-2016

This book explains the Business Transformation Framework, BTF Version 2016, a structural approach based on best practice. It is a practical approach that helps organizations to design, develop, plan and govern organizational change. Meer

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Andrew Josey

E-book - pdfThe IT4IT reference architecture, version 2.0 (e-book)

e-bookEngels150 blz.9789401805889 19-10-2015

This Pocket Guide provides a concise introduction to the IT4IT™ Reference Architecture, Version 2.0, an Open Group Standard. The IT4IT standard provides a vendor-neutral, technology-agnostic, and industry-agnostic reference architecture for managing the business of IT, enabling insight for continuous improvement. Meer

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VHP

E-book - pdfGlobal Standards and Publications Edition 2016/2017 (e-book)

e-bookEngels197 blz.9789401806039 10-3-2016

Van Haren Publishing is the world’s leading publisher in best practice, methods and standards within IT Management, Project Management, Enterprise Architecture and Business Management. Meer

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