

Van Haren Publishing publishes easy to access publications on Best Practices that are developed by professionals and quality-reviewed by many other experts.
Meer over Van Haren Learning Solutions a.o.ITIL 4 Foundation Courseware
Paperback Engels 2019 1e druk 9789401803939Samenvatting
Our material is currently pending accreditation and will be available for training once the release date for training is made available.
- High-quality courseware supplemented with additional reference materials
- Presentations in PPT (always free for partners)
- Sample questions
- Sample exam and rationale
- Syllabus and Glossary
- Pre-course reading material
- Free branding functionalities
Trefwoorden
itil itil 4 it service management servicemanagement waardecreatie ict service value system ict (informatie- en communicatietechnologie) servicewaardesysteem incidentmanagement it-management foundation training basisprincipes change management problemen waardestromen servicelevering itil foundation management practices guiding principles servicedesk four dimensions configuratiemanagement itil certificering servicecontinuïteit vier dimensies service level management service value chain voortdurende verbetering servicerelaties
Trefwoorden
Specificaties
Lezersrecensies
Inhoudsopgave
U kunt van deze inhoudsopgave een PDF downloaden
-Key Concepts of Service Management
-The four dimensions of service management
-The ITIL service value system
-ITIL guiding principles
-ITIL management practices
Exercises
Sample paper 1
Syllabus
Literature mapping with ITIL 4 Pocketguide
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Rubrieken
- advisering
- algemeen management
- coaching en trainen
- communicatie en media
- economie
- financieel management
- inkoop en logistiek
- internet en social media
- it-management / ict
- juridisch
- leiderschap
- marketing
- mens en maatschappij
- non-profit
- ondernemen
- organisatiekunde
- personal finance
- personeelsmanagement
- persoonlijke effectiviteit
- projectmanagement
- psychologie
- reclame en verkoop
- strategisch management
- verandermanagement
- werk en loopbaan